Thursday, 19 September 2013

[Solved] "Your device has been modified. Software updates are not available" error on non rooted Android device

Yesterday when I was updating my new Galaxy S4 I faced a really weird issue. I started getting an error "Your device has been modified. Software updates are not available" whenever I tried updating the device.



I know that I have this bad habit of tinkering with all the devices I get my hands on which made me wonder if I had rooted the wrong android device yesterday night during my random research :-o. I then checked my other device which was a Android S3 and noticed that it was rooted which kind of assured me that I did nothing that could cause this error on the S4. Googling this error showed me "N" number of pages mentioning that this error means I had goofed up the kernel and I can no longer update my phone and its warranty stands VOID.  (yea.. a serious WTF moment). Not that I care about  the stupid warranty, but I had resisted messing around with the device for 4 days already just to be sure that I had used it properly before it dies :D

Then, after reading 100+ random posts and spending some hours trying to figure out what could have possibly gone wrong, I came across this post. The reply on the thread by "vferrari" solved the problem for me with a little tweak.
Below are the steps I had to do to get the phone back to a condition where OTA updates are again functional:
  1. Un-mounted the inserted SD card.
  2. Restart the device.
  3. Go to Android recovery mode by pressing the Power + Volume down button.
  4. Select the "Wipe cache partition".
  5. Restart the device after successful wipe.
  6. Continue the normal steps for OTA android update.
After the above steps, I was able to successfully solve the problem and update my device. I re-inserted the SDcard, but did not face the error again.

References:

279 comments:

  1. Hi,

    Thank you so much, It worked for me.

    -Karthik

    ReplyDelete
    Replies
    1. Hey I have an unlocked phone and it says the modified thing, Is there any way to fix that?

      Delete
  2. THANKS BRO WORKS FINE IN MY S4 (india)

    ReplyDelete
  3. Can you tell me in Arabic please

    ReplyDelete
    Replies
    1. 1 - فك كارت الميموري لو في
      2- اقفل الجهاز و افتحوا تاني
      3- روح لل اندرويد ريكوفري (الزر الى بيقفل + الى يوطي الصوت)
      4- اختار (Wipe cache partition)
      5- اعمل Restart تناي
      6- روح اعمل UPDATE

      Delete
  4. i get the same error on my s4 which is sim unlocked..can i follow the same procedure?

    ReplyDelete
    Replies
    1. i mean got it from dubai using in india..please help bro :)

      Delete
    2. If the sim is unlocked using a software tweak that this process would not help. If not, then it should work.

      Delete
    3. i cant [press power + volume down cause it is screen shot at my samsung tab
      help pls!

      Delete
    4. its volume up+home button+power button.

      Delete
  5. Does it work on s3 t-mobile (T999)

    ReplyDelete
    Replies
    1. I can't think think of a reason why it should not work on it :)

      Delete
    2. Yes it did. But you have to press the volume up + the select button at the bottom of the screen and the power volume to power the phone up in recovery mode.

      Delete
    3. Works for me. Awesome! Thanks! :)

      Delete
  6. by Wipe cache partition, will it erase all data of my mobile???

    ReplyDelete
    Replies
    1. I got a gt i9500 after I unrooted my phone I having this problem I've tried yr steps but for some reason it isn't working could u help me figure out a way please

      Delete
  7. If you just wipe cache, then no, it won't delete all data

    ReplyDelete
    Replies
    1. will it erase all of my game progress?

      Delete
  8. Replies
    1. Me too, im using note 2

      Delete
  9. I am glad I read this I'll try this myself. Thank you for sharing Dinesh.

    ReplyDelete
  10. I tried this and doing power and volume down goes into odin mode and wants to download new custom os. Even when I do power and volume up into recovery mode and select wipe cache it sisnt solve the problem.

    ReplyDelete
    Replies
    1. These steps did work for me on mine and a bunch of other guys. Make sure you follow all the steps properly and don't hesistate to restart your phone in case you feel you have done your bit but still it does not work.

      Delete
  11. I I have the same problem on my S3. Do we need to back up everything first before I start doin it,Dinesh?

    ReplyDelete
    Replies
    1. No.. there is no need to back up the data.. but then again, backup can never hurt someone.

      Delete
  12. I tried to Go to Android recovery mode by pressing the Power + Volume down button. But it just keep restarting again. It doesn't go to Android Recovery mode everytime I press the Power + Volume button down.

    ReplyDelete
    Replies
    1. for samsung (mine is note 2), it can be done by pressing volume up+home+power button & you keep holding until the galaxy note words comes up then u release..

      i tried using volume down & power as instructed here but couldnt work too..

      Delete
  13. How much time it ll take (to do the above mentioned steps)?

    ReplyDelete
  14. Thanks a lot! I took the microSD card out and it did the trick. No need to wipe a cache. Thanks!

    ReplyDelete
  15. the problem is still continue

    ReplyDelete
  16. hi i have the same issue (like the screen shot).. but i dont have sd card yet.. rooted phone.. i just have to skip step 1?

    ReplyDelete
  17. This procedure will unroot the phone ??!!???

    ReplyDelete
    Replies
    1. Nop. These are just the steps to resolve the issues when you get this error on a unrooted phone.

      Delete
  18. Thanks. It worked for my note 2 also

    ReplyDelete
  19. no dice. problem is not solving. frm s3 user.

    ReplyDelete
  20. Hi, Does it work with Samsung Galaxy Note 8?

    ReplyDelete
  21. I had the same problem on my Galaxy Note II, but it was resolved just by doing this.

    - Switched Off. Removed the SD card and started the device.
    - Restarted it again without the SD card. Checked "Software Update" feature, it was checking for the updates without any issues.
    - Switched Off, inserted SD card, Switched ON. I was able to check for the updates without any issues.

    ReplyDelete
    Replies
    1. I tried all methods, Nothing worked until I tried yours. For some reason just unmounting sd card still wont work. You do indeed need to physically take it out then it updated for me no problem. Thank you very much for your help, Was driving me crazy.

      Delete
    2. Hi, my note 2 wont updates when i click updates, there's no box came out at all, i've tried your method but still no nothing. any other suggestion?

      Delete
  22. my galaxy s4 wont restart with the wicked rom series

    ReplyDelete
  23. follow all of the above instructions 1 and 6, for your Galaxy S3 (t999) to wipe cache, Follow the link below for instructions. did it on my phone and it worked.! http://support.t-mobile.com/docs/DOC-6205

    ReplyDelete
  24. I did everything
    But still the same problem exits.
    "Your device has been modified"
    I really need your help.
    Tell me what to do

    ReplyDelete
  25. One more thing for rooted people or people who have flash custom rom. There is a tool called Triangle Away. It resets the counter and can suppress root for a couple of minute for you to do the OTA.
    It works well (just tried)

    ReplyDelete
    Replies
    1. So by using Triangle Away, I can update my rooted phone to the latest Android Software like Kit Kat 4.4 when it comes out? And my Phone wok still be rooted?

      Delete
  26. awesome bro awesome just awesome,

    ReplyDelete
  27. This comment has been removed by the author.

    ReplyDelete
  28. My device it's not rooted and it's s3 but I have modified software how can clear wipe cache

    ReplyDelete
  29. It worked for me. Thanks. Recovery mode: volume up + the selection button at the bottom of the screen + power button

    ReplyDelete
  30. I did your all steps but its not working in my galaxy grand I9082,

    Pls hepl me. and thanks in advance

    ReplyDelete
  31. followed all the steps,didn't have to clear my cache for this to work , thank you for all your hard work

    ReplyDelete
    Replies
    1. my phone is grand and i had done all things you had side but nothing happen plz tell me what to do i want to pdet my soft whare

      Delete
  32. Nothing happen.. from galaxy ace i8160 :(

    ReplyDelete
  33. If I do this, will my phone stay sim free? My phone is Samsung Galaxy 3

    ReplyDelete
  34. I got this problem after "unsuccessful attempt of rooting" using Odin3
    my note 2 (running on 4.3).
    So this metthod not working for me.

    ReplyDelete
  35. Thanks bro. I got mine to work by simply uninstalling "Themer Beta".
    Anybody else?

    ReplyDelete
  36. its works with that method..but when i insert sdcard and restart the phone
    the problems came again
    is the problems on my sdcard...my phone is note 2

    ReplyDelete
  37. didn't work for galaxy core 8262 still getting the same message

    ReplyDelete
  38. It didnt work for me please help me.

    ReplyDelete
  39. I am followed all step but its not working on my GALAXY S4 LTE
    Model no-GT 19505
    Baseband version:19505xxuemk9
    Kernel version:
    3.4.0-2082040
    se.infra@SEP-126#1
    Thu Nov 21 15:13:46 KST 2013
    Build number:
    JSS15J.19505XXUEMK9

    Please help who can I do update my software

    ReplyDelete
  40. i think it will format the device

    ReplyDelete
  41. Thanks Bro , it work for me

    ReplyDelete
  42. It did not work for me, still unable to update OS :(

    ReplyDelete
  43. same here, didnt work for me as well.

    ReplyDelete
  44. If I follow your steps will it void my warranty?

    ReplyDelete
  45. I followed these steps twice and it did not work. I have a Samsung Galaxy S3 (T-mobile)

    ReplyDelete
  46. switch off your phone.press the volume up button + menu button + power button simultaneously,and HOLD it until the Samsung logo appear. then,follow the rest of the steps. good luck! :)

    ReplyDelete
  47. I m not able to update it in my note 2

    ReplyDelete
  48. I have tried doing this in note 2 but it shows the same error

    ReplyDelete
  49. It didn't work on my s4 I9500, is there other way to fix it. if you know please help me?

    ReplyDelete
  50. Will dis harm my galaxy grand imean will it remve any apps or restore d device?????

    ReplyDelete
  51. For those who have rooted device and removing sd card didn't work here is how i made my device official.
    1. download voodoo ota rootkeeper from playstore.
    2. open the program and hide root status.
    3. restart
    4 try software update.
    NOTE: It worked for me and i hope it will work for u guys too.

    ReplyDelete
  52. dear I used Huawei Ascend G510. when I try to update my phone, its show no update. plz send me feedback ASAP

    ReplyDelete
  53. Worked for me on my GS4, and I was able to check for updates ONCE before it started saying "Device modified" again.

    ReplyDelete
  54. i have Samsung Galaxy s3
    i have no sd card
    what i do?
    please help me

    ReplyDelete
  55. Works in galaxy s3 mini.Thanx

    ReplyDelete
  56. i rooted my phone now its not starting
    what should i do

    ReplyDelete
  57. I took out the SD card but couldn't find the recovery mode (power and volume down). Not sure what to do now (Galaxy S3)

    ReplyDelete
  58. not working with s3.

    ReplyDelete
    Replies
    1. same error was coming "cannot update software" after following above six steps also. with s3

      Delete
  59. This Steps are not working with my Note 2, Guys Give sum Sugestion for this error

    ReplyDelete
  60. Deivce status show is " Custom "

    ReplyDelete
  61. Thanks so much for this post. This is awesome post I ever seen on internet.cheap mobiles

    ReplyDelete
  62. Reboot with SD card out returned my device status to official. I have the Galaxy Mega. This is a prime example of why I bought a Samsung against my better judgement. HTC, I promise I'll never stray again.

    ReplyDelete
  63. When you Wipe cache partition will it wipe your pictures and videos and will it work on the GT-19300

    ReplyDelete
  64. If i wipe my cache partition will the samsung skin/user interface get deleted? Will my phone return to stock android?

    ReplyDelete
  65. Hi I just unrooted my gs3 to try to get the OTA update and I tried everything you said and it still says your device is modified

    ReplyDelete
  66. i tried fixing this problem for 3 days tried everything possible found on the internet till i finally figures it out this is what you need to do
    step1 watch this video and follow all the steps http://www.youtube.com/watch?v=ttlS9MlG30I

    step2 reboot device

    step 3 power off and while off hold volume down + home button +power button when samsung logo appers release power button only it will then take to a menu select wipe data partition the go to te factory reset option and reset it
    step 4 have samsung kies installed and ready

    step 5 while your phone is rebooting after you did the factory reset connect it to your pc using usb cord and samsung kies should read your device now and start the firmware update


    worked for me finally and i hope it work for you also give it a try send me an email if it worked for you or not thanks martin_2000_89@yahoo.com

    ReplyDelete
  67. How about if don't insert the SD card on my s4? (Indonesia

    ReplyDelete
  68. well the clear cache partition didn't work for me. ended up doing a factory reset from the hard reset boot menu Vol UP + Power. now its updating over OTA

    ReplyDelete
  69. It did not work for me!! PLS HELP!!!

    ReplyDelete
  70. Now C'mon Dude Man!!!! THank you So muuuCCHH ! ! :D
    man I m so excted ! man thanks alot i t helped .. i couldnt slyp without figuring out wat hapened !

    ReplyDelete
  71. i have s3 which is rooted 3 months before. does my device does not perform software up gradation???

    ReplyDelete
  72. Very interesting post, I like your blog and appreciate for content
    - You can also have a look your related on my website.............
    latest model mobile
    tablet pc
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    ReplyDelete
  73. Please help me out. It's showing an error while wipe the cache partition and again the phone is restarted

    ReplyDelete
  74. Thanks for sharing the important points with all the candidate..
    Android development Training Noida

    ReplyDelete
  75. The only trick is for my S4 I had to use the 3-button method to get into recovery. But once there, it worked like a charm. Thanks for posting this!

    ReplyDelete
    Replies
    1. And for those who may have missed it, the 3-button method is to hold Volume Up + The center select button at the bottom of the screen (aka home button) + Power button.

      Delete
  76. Hi gays........Yesterday I have unroot samsung galaxy S4 (19505)......but still I can't update ....Your device has been modify update are not available. ..and all so I can't sing in play store, Gmail......Please help me our... ):

    ReplyDelete
  77. Hello,
    I'm have the same problem with galaxy note pro 12,2 (sm-p905) and have tried everything but still the same 'device has been modified' problem. (No root) If have also reset the tablet and installed the latest firmware using kies but still ota doesn't work. It don't have sd installed
    Please, advice. Thank you in advance

    ReplyDelete
  78. i have a galaxy note 2 without and sd card, any ideas?

    ReplyDelete
  79. Hey friend it didn't work on my note 2

    ReplyDelete
  80. hey bro,
    I know I m an amateur. I tried to root my samsung galaxy tab 2(gt-p3110) using odin but I guess it was not successful. When I restarted my phone and tried ota upgrade, it said your device has been modified. software updates are not available. I tried to reset the device status to official from custom using ur steps and all the steps in the comment but none of tgem worked..I am in a miserable condition. please,please, please guys...help me!

    ReplyDelete
  81. I have tried "rooting" my phone, but ended up not wanting it anymore, therefore, I have "unrooted" it. After then, I go on my phone and check updates, it says "Your device has been modified. Software updates are not available" and when it says at the bottom "status" it says Custom.

    My question is, How do I return everything to normal, and that I won't be getting anymore messaging and that the phone would be as good as new as it came out of the box?

    ReplyDelete
  82. Not working for my Note 2.

    ReplyDelete
  83. Hiii
    I have galaxy note 3 but this problem is nt solved for my mobile plzz solve the problem n sent to my gmail account

    ReplyDelete
  84. My iphone was working properly but from two days what happened to my iphone I didn’t find, whenever I try to transfer files then I won’t and receive iphone error. I have tried manual steps to fix this error but unable to solve fix this error. But at last I have fixed iphone error by using third party repair tool and now my iphone file transfer easily. Thanks.

    ReplyDelete
  85. Hello, I have a galaxy note 3 and I don't have an sd card
    I tried the wipe cache thing and it doesn't work! My device status is shown as custom but I haven't done anything about rooting it or whatever! I don't know what to do
    please help me

    ReplyDelete
  86. Replies
    1. can you helb me i have gt 19082 and i had did this but nothing happen plz tell me what to do

      Delete
    2. This comment has been removed by the author.

      Delete
  87. Can you help me i have GT-I9500, when i try to erase the cache partition, its giving error.

    ReplyDelete
  88. I have S4 I9500, and when I try to clear the Cache by shutting down the phone and restarting while holding the Power, Vol up, and the home buttons, I do end up on the recovery screen that allows me to select "wipe Cache partition", however once I select it, I briefly get "erasing", and then "error" and the phone boots up to home screen. Anyone else have the same issue? or know what the fix is??

    ReplyDelete
  89. I have the same issue to it gives me error everytime i select the wipe cache partition

    ReplyDelete
  90. i have rooted my phone and i didn't flash any rom, i want to update my phone software but its modified. I did all the instructions but still didn't work, please help.

    ReplyDelete
  91. Hi
    didn't work on Galaxy Core i8262

    ReplyDelete
  92. Hi
    it didn't work coz when i press Wipe cache partition then it write error. please help me

    ReplyDelete
  93. Worked on my Samsung Tab 3.0 , THANKS!

    ReplyDelete
  94. Worked well on my N7100 ... thanks a ton!

    ReplyDelete
  95. Well your idea is pretty good, I want to go for update as per your procedure.
    If I update my phone is there any effect in phone storage, will I loose my phone storage.
    please do reply me soon

    thankyou

    ReplyDelete
  96. Iam using samsung s3 mobile while updating iam getting error like mobile is modified. But I tried belows steps in that wipe cache optio is not getting please help me

    Un-mounted the inserted SD card.
    Restart the device.
    Go to Android recovery mode by pressing the Power + Volume down button.
    Select the "Wipe cache partition".
    Restart the device after successful wipe.
    Continue the normal steps for OTA android update.

    ReplyDelete
  97. I don't have SD Card. What i have to do?

    ReplyDelete
  98. thnx worked like charm!

    ReplyDelete
  99. Will it work on note 3

    ReplyDelete
  100. Will it work for Samsung galaxy Tab 2 GTP3100? If yes please tell me the procedure

    ReplyDelete
  101. All these steps didn't work in my note 3 so i used samsung kies on my pc. And then it finally updated from 4.3 to 4.4.2. And now my phones status changed from custom to official.

    ReplyDelete
  102. Don't work on Galaxy Grand Quattro GT-I8552

    ReplyDelete
  103. it worked for me too bro. thanks alot

    ReplyDelete
  104. still gettin' error!!! so what can i do now???? plz suggest me another solution... ASAP

    ReplyDelete
  105. dear team,
    Same issue with my Samsung Galaxy S4 I cant Update so should i follow the same procedure Volume Up+ On Off key....

    ReplyDelete
  106. It doesn't work in my S3 mini....starting from this "Go to Android recovery mode by pressing the Power + Volume down button". ...I've tried a lot of times,but to no avail,.it will just start up and not proceed according to the plan/instruction. please help.

    ReplyDelete
  107. It works. thanks

    ReplyDelete
  108. It doesn't work for me s4 i9500 ( pakistan ) after i unrooted it can u tell me any other way bro

    ReplyDelete
  109. I have S4 mini I followed all the steps above to wipe cache partition it didn't work for me too. any help?

    ReplyDelete
  110. hi I have the same problem as you all tried everything but still same your device has been modified in unauthroised way help pleaseeeeeeeeeeee

    ReplyDelete
  111. i have do every thing and it dosn't Wor On My Device ( S3 )

    ReplyDelete
  112. Pleasss Help Meee I want To Download 4.3 Pleasee Help ME ( S3 )

    ReplyDelete
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    ReplyDelete
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  115. Hi, I turned of " allow Debugging", then turned phone off and on and was ok to download new OS

    ReplyDelete
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  119. Thanx its work on my S4 19500 (Pakistan)

    ReplyDelete
  120. Hi I have the same problem with my galaxy tab 3 7 inch I tried your method but it doesn't seem to work so you maybe have something else for me?

    ReplyDelete
  121. I follow your step .but when I press power + volume down key then Android logo shows and And showing ODIN mode ...and something download .. what does it mean can I download it ..and were I got wipe cahche

    ReplyDelete
  122. hey. i have the same problem with my samsung galaxy grand quattro. will this method work for my device?

    ReplyDelete
  123. do you have to turn the phone off before you put it into recovery mode?

    ReplyDelete
  124. I have a 4G LTE model S3 purchase from dubai. while updating the software its showing registering Failed. and the device status is modified. also not getting the 3G signal. what should i do? plz suggest

    ReplyDelete
  125. Thanks for informing about this error. now after reading this post I will be check Android updates.
    Full Software

    ReplyDelete
  126. i finish these steps in my s3. but still this error. pls help me

    ReplyDelete
  127. I did what you said in my S3 and the problem still exits. Any other suggestion?

    ReplyDelete
  128. Hi Thanks it works for me

    ReplyDelete
  129. Hi. I have a samsung note 2. And last week i went to a technician since my phone wont boot and was stuck on the samsung logo. He said it was missing a folder and so he fixed it. when i got hold of my phone again i wanted to install a certain app but it says 'Your device has been modified and cant update' something like that. What does this mean? is this because of the fixing? Will power + volume down work? Im afraid to mess with my phone once again.

    ReplyDelete
  130. Most excellent script. Hope to learn a lot more from your examples.
    Thank you very much.
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  131. If do this steps my all data on the device will be lost or not ?

    ReplyDelete
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  134. you're a whiz. thanks a lot geek.

    ReplyDelete
  135. Cleared the cache but issue persists on my rooted device. Cannot download upgrade.

    ReplyDelete
  136. Still my s3 is still in Device Status:Modified

    ReplyDelete
    Replies
    1. Are you already unmount your sd card????

      Delete
  137. pls help me i try the step but it say

    Downloading
    do not turn of the target!!

    ReplyDelete
    Replies
    1. same problem
      what u did after that

      Delete
  138. This comment has been removed by the author.

    ReplyDelete
  139. thanks you vey much Dinesh Shetty....
    Firstly,I have been stuck in this problem 2 month ago sinced my device rooted...Lastly,I got solved this problem from your blogger ....thanks yaww

    ReplyDelete
  140. Hello.. i have rooted my samsung galaxy core prime 3 month ago and after that my friend told about lollipop update. Then i tried to update my android then it says that my OS is modified i need to download updates using samsung kies from PC.. then i unroot to solve my problem..but unrooting also didn't solve my problem.. it says the same thing.. plx help me to solve this problem.. and i have no SD card in my phone to mount... plx help me...

    ReplyDelete
  141. Nadeem Khan:thanx bro it worked on my note2

    ReplyDelete
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    ReplyDelete
    Replies
    1. thanx bro for your reply

      Delete
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    ReplyDelete
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  149. On my s4 value edition is not working ....

    ReplyDelete
  150. I have same problem with my samsung galaxy core so can I try this process to update my device?

    ReplyDelete
  151. I have same problem with my samsung galaxy core so can I try this process to update my device?

    ReplyDelete
  152. Hi.,
    I tried this way but it show on screen downloading...
    But not working and show on screen about 4 hour nothing go to finish...
    I have gs 4 this is modified. ..
    Please tell me how many time this will take....??

    ReplyDelete
  153. I have a samsung galaxy tab 4 sm-t530 and i did have my device rooted ive unrooted it now and its saying my status is custom any ideas on how to fix that ?

    ReplyDelete